Support

Industry Leading Expertise

We pride ourselves on providing personalized training, exceptional support and leveraging our 20+ years of wholesale expertise so you’ll never have to go it alone with Brandwise in your corner. Our Colorado-based team is 6am-6m Monday through Friday to help answer your questions, in addition extended hours and on-site support during markets and Brandwise Support Center site provides tutorials and videos 24/7.

Brandwise Support Center (BSC)

By signing up to join the Brandwise Support Center (BSC), you’ll get 24/7 access to:

  • Automated updates about progress made on any open tickets with our Support team of experts.
  • Connected with what’s happening at Brandwise from new product versions, training videos, and Customer Support announcements. Keep your contact information up to date so you don’t miss important communications!
  • Quickly search issues or topics within the knowledge base using keywords.

Support Online

Additional support available online 24/7 via the Brandwise Support Center.

Support by Phone

Reach our support team by calling 303-788-9970 x1
6am-6pm Mountain time, Monday through Friday. 

Support Updates by Text

Text BWSUPPORT to 345345 to opt into text support updates from Brandwise.

Content Management

Manage and share your catalogs and digital images by requesting a Content Management login from our Brandwise Customer Support team here. If you already have an account, sign in here

Be a Brandwise Insider

Join us on this journey by becoming a Brandwise Insider today! You’ll find sneak peeks of new 2.0 features, user tips for existing Brandwise Studio products, and relevant discussions from the experts at Brandwise.

Join our community on Facebook
or text INSIDERS to 444999  

Support by Email

support@brandwise.com

Remote Assistance

Get help from a Brandwise Customer Support team directly on your device.

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Training

Brandwise customers have the option of instructor-led training sessions either online or on site. We can help make your team more productive more quickly. For more information please email support@brandwise.com

On-Site Market Support

In addition to normal phone support, Brandwise support techs are available in person during market events in Atlanta, Dallas, Las Vegas and more. For more information please email finance@brandwise.com.

System Requirements

Questions about running Brandwise software on your gear? Download our hardware requirements.

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